Delivery and Returns
International orders: £9.95
All items will be dispatched within 1-3 business days. (Allow extra time for personalised items - see individual product descriptions for further information.) If you require an item for a certain date, do please get in touch and every effort will be made to accommodate.
Any temporary changes to shipping times (eg. christmas last post dates and holiday periods) will be displayed here and on the home page.
UK items will usually be sent via Royal Mail, though on occasion a different courier may be used.
International orders will be sent via a tracked service. Please note international orders can not be sent to a PO Box. This is because the courier requires a signature on delivery.
Any additional costs or customs charges incurred for international orders are at the expense of the buyer. Please check customs regulations for your location prior to ordering. Alternatively, you might like to shop via the Shutter Jewellery Etsy shop, where taxes and charges are collected at time of purchase.
I have done the best to ensure the photography and descriptions give a true representation of the product, however it isn't what you expect please contact me within 14 days to arrange a return. Please note, return delivery for items which are not faulty will be at the customers expense.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Earrings (for health/hygiene reasons)